Account Issues

How does signing in work now?

Unlike before, you should now be signing in with your username and password, rather than your email address and password.

How do I change my username on GameSpot?

We are currently not allowing users to change their usernames, though this is a feature we may consider in the future.

How do I change my password or email address?

Visit our account details page, which will let you change either.

Help! I forgot my password and need it to be reset :(

No problem! Simply visit our forgotten password page and you can get that all sorted out.

How do I change my email settings for newsletters and notifications?

Once you've signed, you can adjust these options in your profile settings page.

General Questions

Why did you get rid of my favorite feature?

We completely remade the entire site from scratch, which meant that we unfortunately had to make some hard decisions as to which features would be retained.

Ultimately, we decided to focus on the core features that the vast majority of you depend on so as to avoid having features on the site that aren't properly maintained or are totally busted as a result.

Why did the review score system change?

As times have changed, we felt that we no longer needed to be so granular with our review scores. With the old system, we had 20 different possible scores but only 10 score definitions, which led to some confusion. If an 8 is "great" and a 9 is "superb," what purpose does an 8.5 serve? To address this, we've decided to simplify and remove half-points all together.

You can get more info on this here

Were GameSpot's old reviews converted to the new point scale? What about my old reviews?

No, our older reviews are remaining on the same point scale that they were originally scored on, as are yours.

I think I found a bug. How can I report it?

Bummer! While we're doing our best to keep things bug-free, some will inevitably pop up for us to squash. If you happen to run across one, we would totes appreciate it if you posted about it in our bugs and feedback forum. Thanks!

What happened to all of the game achievements in my profile?

Unfortunately, we are no longer--at least for now--supporting game achievement tracking. We will, however, be considering this for the future.

What browsers do you recommend I use to view GameSpot?

GameSpot is optimized for the latest versions of modern web browsers, such as Chrome and Firefox.

How do I delete my account?

Sign in to your account, and go to your profile settings page. At the bottom of that page, you'll find the "Deactivate Account" link. This action cannot be undone, so be sure you really want to do it first!

I want to delete my GameSpot account, but I don't have access to it. What can I do?

In order to delete accounts, we need some way to verify that you're the actual person who created that account. Without that, we won't be able to delete it for you. Please contact us at [email protected].

How can I submit a Data Subject Rights request under GDPR?

For all European Union Data Subject Rights requests (General Data Protection Regulation), please provide all the necessary information through the Trustarc Individual Right Management Form available at: http://www.cbsinteractive.com/legal/cbsi/privacy-policy/eu for CBS to start processing your request.

Not Answered Above?

Sorry! In this case, please check out our forums, which are often full of useful help (or questionable wisdom), or reach out directly to our customer support team.